Privacy Policy
Our Policy
Chapelfields Dental Practice is dedicated to protecting your data. We collect personal information when you contact us, submit an online enquiry, provide feedback, or communicate with our team. Data is also gathered while providing dental care. This ensures we manage your health records accurately while maintaining strict professional standards of confidentiality.
Who We Are
Chapelfields Dental Practice
2 Sir Thomas White's Road
Chapelfields
Coventry, CV5 8DQ
Telephone: 024 7667 4886
Email: dentalpractice80@gmail.com
- Information We May Collect
We may collect your name and contact details, along with any information you voluntarily provide via our website forms. Where applicable, we also collect the clinical information necessary to provide high-quality dental care.
How We Use Your Information
To provide you with the highest standard of dental care, Chapelfields Dental Practice processes personal data for the following essential purposes: • To respond to your enquiries submitted via our website or in person. • To arrange, manage and confirm your dental appointments effectively. • To provide comprehensive clinical dental care and treatment planning. • To respond to any feedback or complaints you may have regarding our services. • To administer the practice efficiently, including billing and financial management. • To meet our legal and regulatory obligations to health authorities and governing bodies.
How We Protect Your Information
To maintain the highest level of privacy, we employ robust safety protocols designed to prevent unauthorized access or disclosure of your data. We strictly limit internal access to personal records, ensuring that only specialized staff members who require specific information for legitimate business or clinical purposes are permitted to view it. Our systems are routinely monitored to guarantee a safe environment for your sensitive health history.
Sharing Information
We respect your privacy and never sell personal data. Your information is only shared when necessary for your clinical care, such as with dental laboratories, or for the efficient operation of our practice. Additionally, we may disclose details to comply with legal or regulatory obligations, or in instances where you have provided explicit authorization. We ensure that any third parties involved adhere to strict confidentiality standards.
How Long We Keep Information
We retain personal data only for as long as is strictly necessary to fulfill the purposes for which it was collected. This period includes compliance with all applicable legal, professional, and regulatory retention requirements governing dental records and clinical information.
Your Data Protection Rights
Under data protection law, you hold specific rights regarding your personal information. These include the right to request access to your data and the right to ask for any inaccurate details to be corrected, subject to the provisions of applicable legislation.
Website Forms
Information provided via our website's enquiry and feedback forms is used solely to address your specific request. Please note these forms are for general enquiries only and must not be used to submit urgent medical data or emergency health information.
Cookies
This site uses essential cookies for operation and, where you have provided consent, non-essential cookies for analytics and improved functionality. Visitors should manage their specific tracking preferences via the website cookie banner or settings menu.
Contact Us About Your Information
If you have any enquiries regarding your privacy or how your data is handled, please contact Chapelfields Dental Practice directly using the contact details provided in the sections above.
Complaints About Data Protection
If you have concerns about the handling of your data, please contact us. You also have the right to contact the UK Information Commissioner’s Office (ICO). Visit the official ICO website at ico.org.uk for guidance on how to lodge a formal complaint.
Last updated: September 2026